Our Commitment to Your Comfort

At ALEGRIA SHOES SALE, we believe your comfort journey begins the moment you browse our collection and continues long after you receive your perfect pair. We’re dedicated to making both your shopping and ownership experience as comfortable as our footwear.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Best for: Faster delivery with premium carriers
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Best for: Budget-conscious shoppers

Please note: Delivery times may vary during peak seasons and are estimates based on carrier performance. International shipments may experience additional customs processing time.

Returns & Exchanges Policy

Eligibility Requirements

We accept returns and exchanges for items that meet the following criteria:

  • Timeframe: Within 15 days of receiving your order
  • Condition: Items must be unworn and in original condition
  • Tags: All original tags must be attached
  • Packaging: Original packaging must be included
  • Proof of Purchase: Order confirmation or receipt required

Non-Returnable Items

To maintain hygiene standards and ensure the safety of all our customers, the following items cannot be returned or exchanged:

  • Compression Socks – Due to health and hygiene considerations
  • Thong Sandals – Because of direct foot contact design
  • Any items showing signs of wear, damage, or not in resalable condition

These restrictions help us maintain the quality and safety standards that our ALEGRIA community expects.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Complete our Returns & Exchanges Request Form and email it to our customer service team:

  • Email Subject: Return/Exchange Request – Order #[Your Order Number]
  • Send to: [email protected]

Step 2: Wait for Authorization

Our team will review your request within 24-48 hours and email you:

  • Return authorization number
  • Shipping instructions
  • Return authorization form

Step 3: Ship Your Return

Package your items securely including:

  • Items in original condition with all tags
  • Original packaging
  • Copy of your order confirmation
  • Return authorization form (provided by us)

Ship to:
ALEGRIA SHOES SALE Returns
1379 Pringle Drive
Chicago, US 60607

Shipping Note: Return shipping costs are the customer’s responsibility unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service for your protection.

Refund Information

Refund Processing Timeline

  • Processing Time: 3-5 business days after we receive and inspect your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to original card
  • PayPal: Refunded to your PayPal account

Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement items.

Exchange Process

For size or product exchanges:

  • We’ll ship your replacement item once we receive your return
  • Exchanges are subject to product availability
  • If your preferred exchange item is unavailable, we’ll contact you with alternatives or process a refund
  • Exchange shipping is free of charge

International Returns

As we serve customers globally (excluding some areas in Asia and remote locations), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and taxes for returned items are the customer’s responsibility
  • Refunds will be issued in US dollars

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.

  • Email: [email protected]
  • Address: 1379 Pringle Drive, Chicago, US 60607
  • Response Time: Typically within 24 hours during business days

Thank you for choosing ALEGRIA SHOES SALE. We’re committed to ensuring your comfort extends from our carefully crafted footwear to your complete shopping experience.