Last Updated: December 2024
Our Commitment to Your Comfort
At ALEGRIA SHOES SALE, we believe your comfort extends beyond our footwear to your entire shopping experience. We want you to be completely satisfied with your purchase of our comfortable Alegria shoes, clogs, boots, and accessories. If you’re not entirely happy with your order, we’re here to help with a straightforward returns and exchanges process.
Return & Exchange Eligibility
We accept returns and exchanges for items that meet the following criteria:
- Timeframe: Within 15 days of receiving your order
- Condition: Items must be unworn, in original condition, with all tags attached
- Packaging: Original packaging must be included
- Proof of Purchase: Order confirmation or receipt required
Non-Returnable Items
To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged:
- Compression Socks (for health and hygiene reasons)
- Thong Sandals (due to direct foot contact design)
- Any items that show signs of wear, damage, or are not in resalable condition
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
Step 1: Submit Your Request
Complete our Returns & Exchanges Request Form below and email it to our customer service team.
Returns & Exchanges Request Form
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Send to: [email protected]
Customer Information:
Full Name: ________________
Email Address: ________________
Order Number: ________________
Phone Number: ________________
Return/Exchange Details:
â–¡ Return for Refund
â–¡ Exchange for Different Size
â–¡ Exchange for Different Product
Item Name: ________________
Size: ________________
Reason for Return/Exchange: ________________
Exchange Preferences (if applicable):
Preferred Replacement Item: ________________
Preferred Size: ________________
Step 2: Wait for Authorization
Our team will review your request within 24-48 hours and email you a return authorization and shipping instructions.
Step 3: Ship Your Return
Package your items securely including:
- Items in original condition with all tags
- Original packaging
- Copy of your order confirmation
- Return authorization form (provided by us)
Ship to our returns center:
ALEGRIA SHOES SALE Returns
1379 Pringle Drive
Chicago, US 60607
Shipping Note: Return shipping costs are the responsibility of the customer unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service.
Refund Information
Once we receive and inspect your returned items:
Refund Processing Time
- Processing: 3-5 business days after we receive your return
- Bank Processing: Additional 5-10 business days depending on your financial institution
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB – refunded to original card
- PayPal: Refunded to your PayPal account
Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping costs to send your replacement items.
Exchange Process
For size or product exchanges:
- We’ll ship your replacement item once we receive your return
- Exchanges are subject to product availability
- If your preferred exchange item is unavailable, we’ll contact you with alternatives or process a refund
- Exchange shipping is free of charge
International Returns
As we serve customers globally (excluding some areas in Asia and remote locations), please note:
- International customers are responsible for return shipping costs
- Customs duties and taxes for returned items are the customer’s responsibility
- Refunds will be issued in US dollars
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 1379 Pringle Drive, Chicago, US 60607
Response Time: Typically within 24 hours during business days
Thank you for choosing ALEGRIA SHOES SALE. We’re committed to ensuring your comfort extends from our footwear to your complete shopping experience.