Privacy Policy

Last Updated: December 2024

1. Information We Collect

To provide you with our comfortable footwear and exceptional service, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information
• Order History: Products purchased, sizes, preferences, and shopping patterns
• Account Information: Username, password (encrypted), and profile preferences

Technical Information

• Device Data: IP address, browser type, device type, and operating system
• Browsing Behavior: Pages visited, time spent on site, referral sources, and search terms
• Location Data: General geographic location to provide relevant shipping options and promotions

2. How We Use Your Information

We use your information to enhance your shopping experience with our comfortable Alegria footwear:

• Order Processing: To process and fulfill your orders for our shoes, clogs, boots, and accessories
• Customer Service: To provide support and respond to your inquiries about our products
• Personalization: To recommend products that match your style preferences (Sleek, Rugged, Mary Jane, etc.)
• Website Improvement: To optimize our website layout and product categorization
• Security: To protect against fraud and unauthorized transactions
• Marketing Communications: To send updates about new collections (with your consent)

3. Data Sharing and Disclosure

We value your privacy and only share your information in these specific circumstances:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal to securely process payments
• Shipping Carriers: With delivery services to ship your Alegria shoes worldwide (excluding restricted areas)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger or sale of our business assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the comfort of our footwear:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use advanced SSL encryption technology for all data transmissions
• Payment Security: Card details are encrypted and processed in real-time through secure gateways
• Retention Period: We retain your data only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers globally, data may be processed outside your country of residence with adequate protection measures

5. Your Rights and Choices

You have control over your personal information:

• Access & Correction: You can access and update your personal information through your account
• Data Portability: You can request a copy of your data in a readable format
• Deletion Rights: You may request deletion of your personal data, subject to legal obligations
• Marketing Preferences: You can opt-out of marketing communications at any time
• Cookie Controls: You can manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for website functionality and secure shopping cart operations
• Analytical Cookies: Help us understand how customers interact with our product categories
• Preference Cookies: Remember your size preferences and style selections
• Marketing Cookies: Show you relevant Alegria products across different platforms

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (with some restrictions in Asia and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We will notify you of significant changes and update the “Last Updated” date.

10. Contact Us

Thank you for trusting ALEGRIA SHOES SALE with your comfort – both in our footwear and in your privacy.